Privacy Policy

Last Updated: 3/11/25

1. Introduction

Welcome to

Business Scale Flow

("Company," "we," "our," or "us"). We value your privacy and are committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, including but not limited to:

Website visits

Email, SMS, and phone communications

Lead generation and CRM automation

Social media interactions and advertising

Consultations and service engagements

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect different types of information to provide and improve our services effectively.

A. Personal & Business Information

We may collect the following information from you:

Name, email, phone number, and business details (company name, job title, etc.)

Payment information (billing details, transaction records)

Client-provided data (brand assets, ad accounts, login credentials for service integrations)

B. Marketing & Advertising Data

Engagement with email campaigns, SMS messages, and phone calls

Social media interactions (comments, likes, shares, messages)

Website behavior (tracked via cookies, analytics, IP address)

Click-through rates, ad engagement, and conversion tracking

C. Automated Data Collection

CRM interactions (lead generation, automated follow-ups, AI-driven responses)

Chatbot and voice AI responses

Publicly available data relevant to marketing outreach

3. How We Use Your Information

We use the collected data to:

Provide our services, including lead generation, content creation, and ad optimization

Automate and optimize email, SMS, and phone outreachImprove our CRM and marketing automation strategies

Send targeted ads, promotions, and retargeting campaigns

Prevent fraudulent transactions, chargebacks, and unauthorized disputes

Comply with legal obligations and protect our business interests

4. How We Protect Your Information

We take data security seriously and implement industry-standard safeguards, including:

Encryption and secure storage to protect sensitive client data

Restricted access, ensuring only authorized personnel can access stored data

Regular security audits to monitor for vulnerabilities and apply security patches

Third-party compliance, partnering only with reputable platforms (GoHighLevel, Stripe, Meta, Google Ads) that follow strict data security guidelines

5. How We Share Your Information

We do not sell or rent your information. However, we may share your data under the following circumstances:

With trusted third-party service providers, such as CRM platforms, payment processors, and email marketing tools, to fulfill our services

For legal compliance and business protection, if required by law, government authorities, or to protect against fraud, security threats, or contractual breaches

During mergers or business changes, if Business Scale Flow undergoes a merger, acquisition, or asset transfer, your data may be part of the business transaction

6. Communication & Outreach Consent

By providing your contact information, you:

Consent to receiving emails, SMS messages, and phone calls from Business Scale Flow regarding our services, promotions, and follow-ups

Acknowledge that communications may be automated via CRM tools and AI-driven outreach

Understand that standard message and data rates may apply if receiving SMS messages

May opt out at any time by replying "STOP" to SMS messages or clicking the unsubscribe link in emails

Opting out of marketing communications does not exempt clients from receiving service-related notifications, invoices, or essential updates regarding active projects.

7. Data Retention Policy

We retain your information:

For as long as necessary to provide services and comply with legal obligationsUp to seven years for financial records related to transactionsUntil requested for deletion, subject to contractual obligations

8. Your Rights & Control Over Data

You have the right to:

Request access to the data we store about youRequest corrections to any inaccurate or outdated dataRequest deletion of your personal data, except where retention is required for legal or contractual reasonsOpt out of communications at any time

To exercise these rights, email [Your Contact Email] with the subject: "Data Request."

9. Chargebacks, Fraudulent Disputes, & Payment Security

If a client falsely claims a legitimate transaction as unauthorized, we will provide documentation to the bank or payment processor proving service delivery

Fraud prevention measures are in place to secure client transactions through secure gateways

All processed and in-progress transactions are final and cannot be disputed or refunded outside of agreed-upon refund policies

Clients who initiate fraudulent chargebacks or disputes may be subject to legal action and responsible for covering any fees incurred during dispute resolution.

10. Third-Party Platforms & Cookies

Business Scale Flow integrates with various third-party platforms (Google, Meta, CRM tools) that may collect additional data.

Cookies and tracking are used by our website and marketing platforms to monitor user behavior and improve ad performanceRetargeting and ad personalization are used to show relevant ads based on your interactions

To adjust cookie preferences, you can modify your browser settings.

11. Compliance With Global Privacy Laws

We comply with the following privacy regulations:

CAN-SPAM Act for email marketing compliance

TCPA (Telephone Consumer Protection Act) for SMS and phone outreach compliance

Clients located in regions with specific data protection laws must notify us to ensure compliance with applicable regulations.

12. Updates to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be reflected with a "Last Updated" date at the top of this document.

Continued use of our services constitutes acceptance of updatesClients are encouraged to review this policy periodically

13. Contact Information

For any questions regarding this policy or to exercise your data rights, contact:

Email: [Your Contact Email]Phone: [Your Contact Number]Office: [Your Business Address]